Public Fire Safety Support
We’re here to help.
If you have questions about burn registration, agency setup, account access, or anything else related to the PublicFireSafety.com or BeforeYouBurn.com platforms, our team is ready to assist.
How to Get Support
For all support inquiries, please email:
Our team typically responds within one business day.
If your message relates to a specific burn activity, agency, or technical issue, please include as much detail as possible so we can assist quickly.
What We Can Help With
- Trouble signing in or verifying your account
- Questions about registering a burn
- Issues with agency zones, boundaries, or rules
- Reporting incorrect burn status or weather information
- Assistance for agency administrators
- Technical issues, error messages, or unexpected behavior
Additional Resources
If you are an agency administrator or onboarding a new agency, please refer to the documentation provided in your provisioning email.
Residents with urgent safety questions should contact their local fire agency directly.
For emergencies, always call 9-1-1.